To learn more about what DFW visitors are looking for when they arrive, we contacted three local concierges: Delaney Broyles, Omni Dallas Hotel at Park West; Matthew Holmes, Omni Mandalay Hotel at Las Colinas; Steven White, Omni Fort Worth Hotel; and Kris Wood, Omni Dallas Hotel.
What are some of the top places you recommend to visitors?
Broyles: This time of year, I love to recommend White Rock Lake. It’s beautiful, has a lot of activity, and a lot of off-the-beaten-path places to get a bite or grab a drink. A couple of my favorite areas are Dallas’ Design District and Bishop Arts.
Holmes: For dining, I love suggesting the Trinity Groves area. It’s a very cool concept in an area that has seen a lot of growth over the past few years and there is something for everyone of every palate.
White: Fort Worth’s Cultural District and the Historic Stockyards.
Wood: When it comes to sightseeing, my top three are: Dealey Plaza, Reunion Tower, and the Dallas World Aquarium.
Broyles: A common misperception about Dallas is that this is a very “Western-type” Texas city. I think they are a little surprised when they discover that Fort Worth provides more of that “western” feel they are looking for, and Dallas is more flashy and fashion forward.
Holmes: Usually people think we still live like an oil boom town with a Wyatt Earp type roaming the streets, or they tend to think the TV show Dallas is what they will find. It’s always funny, but we usually tell them if they are looking for that authentic western experience, Fort Worth is the place to head and checkout the Stockyards.
White: That Dallas and Fort Worth are one-in-the-same, and often refer to us as Dallas when coming to our hotel. Guests usually do not realize Dallas and Fort Worth are 30 minutes apart.
Wood: That Dallas is the “Wild Wild West.” I am regularly asked where to go to find cowboys and horses.
What’s the strangest question you’ve been asked?
Broyles: A guest was running late to a wedding and needed assistance with a clip-on tie. He seemed to have torn it a little bit, which was making it difficult to clasp. In a frantic scurry, he asked that I sew it around his neck to ensure it would stay on for the ceremony. I obliged, and he ran out of the hotel as quickly as possible!
Holmes: I once had a guest from Europe tell me he wanted to “shoot a cannon and blow stuff up.” He was here on a guy’s trip and, in his words, he thought “that was a typical day off for Texans.” We set him up at a shooting range with a customized trip and he really enjoyed himself.
White: I was once asked if we could ship a Boston Cream Pie to our hotel from the Omni Parker House in Boston.
Wood: I have been asked a lot of strange questions in my career, but I once had a guest who believed Dealey Plaza was haunted. The guest asked if I had ever seen the ghost of JFK wandering around at night at the Elm/Houston St. intersection. While I have seen a lot in that area, I can definitively say that seeing a ghost is not one of them.
Next time you’re in town, be sure to take advantage of these folks who will welcome you with true Texas hospitality. Planning a visit to the DFW area? Be on the lookout for the Omni Hotel Frisco opening summer 2017.
Featured Image: Omni Dallas Hotel